IDUMU Nagite Deborah

Human Relations Specialist

Lagos, NG.

About

Results-driven Human Relations Specialist with a proven ability to enhance employee engagement and optimize operational efficiency. Successfully managed employee relations for 50+ staff, achieving a 90% conflict resolution rate, and developed over 10 HR policies that increased efficiency by 30%. Adept at designing training programs that boosted employee performance by 25%, demonstrating strong leadership in fostering productive workforces and improving workplace standards.

Work

DEROSSI SUITE

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Human Relations Specialist

Lagos, Lagos State, Nigeria

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Summary

Currently leads human resources initiatives for DEROSSI SUITE, focusing on employee relations, performance enhancement, and policy development for 50+ staff.

Highlights

Successfully managed employee relations for a team of 50+ staff, achieving a 90% conflict resolution rate within one month.

Designed and coordinated training programs that enhanced employee performance by 25%, fostering a more productive workforce.

Developed and implemented over 10 HR policies, resulting in a 30% increase in operational efficiency and improved workplace standards.

Vee Ushers

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Manager

Lagos, Lagos State, Nigeria

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Summary

Manages event operations and client relationships for Vee Ushers, leading a team of 20+ to execute over 100 annual events with high customer satisfaction.

Highlights

Led a team of 20+ event ushers, efficiently managing 100+ events annually with a strong focus on seamless execution.

Trained and supervised staff, resulting in a 40% increase in customer satisfaction rates through improved service delivery.

Built strong client relationships, securing 15+ repeat clients through exceptional service and effective relationship management.

Lagos State University

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Lecturer Assistant

Lagos, Lagos State, Nigeria

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Summary

Supported academic instruction and student success at Lagos State University, assisting with lectures, tutoring, and administrative tasks for 10+ courses.

Highlights

Assisted in delivering lectures to classes of 200+ students, enhancing academic engagement by 20% through interactive teaching methods.

Provided personalized tutoring support to 50+ students, contributing to a 15% improvement in exam performance.

Managed grading and administrative tasks for 10+ courses, streamlining academic operations for greater efficiency.

Education

Lagos State University

Lagos, Lagos State, Nigeria
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Bachelor of Arts (BA) in Portuguese & English (Double Honours) Portuguese & English Grade:

Languages

English

Portuguese

Yoruba

Urhobo

Skills

Communication & Interpersonal

Verbal Communication, Written Communication, Active Listening, Empathy, Emotional Intelligence, Presentation Skills, Public Speaking, Interpersonal Skills.

Employee Relations & Engagement

Workplace Relationships, Employee Advocacy, Performance Management, Confidentiality, Grievance Handling, Disciplinary Actions, Conflict Resolution, Training & Development.

Organizational & Administrative

HR Policy Development, HR Policy Implementation, Record-keeping, Documentation Management, Time Management, Operational Efficiency, Administrative Support.

Leadership & Team Management

Team Leadership, Staff Supervision, Mentoring, Team Development, Project Management.

Client & Customer Relations

Customer Satisfaction, Client Relationship Management, Service Delivery, Stakeholder Engagement.

Academic Support

Lecture Delivery, Student Engagement, Tutoring, Grading, Course Administration.